Your work. Your information.
How Vale handles account information, website content, payments, and requests about personal data.
Scope
This notice covers information processed in operating the Vale website builder. Creators are responsible for the content and third-party services on their own published websites, including any notices their visitors need.
Information we process
We process account identifiers and profile information supplied through sign-in, website drafts and published content, settings, plan and payment references, and information you provide when asking for help. Requests to the service may include technical information such as an IP address, browser details, and operational error information.
Why we use it
We use information to authenticate accounts, save and publish websites, provide requested AI features, manage payments and entitlements, investigate problems, prevent abuse, and meet applicable legal obligations. Depending on the activity and applicable law, processing may rely on providing the contracted service, legitimate interests such as security, legal obligations, or consent where required.
Providers & disclosures
Clerk supports authentication; Neon supports database storage; Paystack processes payments. AI features may send your prompt and relevant content to the configured AI provider, such as Anthropic or OpenAI. Hosting and other infrastructure providers process information needed to run the service. Providers may process information outside your country. We may also disclose information when legally required or necessary to protect rights and security.
Payments
Payment details are handled by Paystack. Vale uses transaction references, subscription status, and related billing information to manage access. Do not include payment card details in support messages.
Public content
Publishing makes the published version of your website publicly accessible. Search engines and other people may retain copies. Keep confidential or sensitive information out of content you intend to publish; draft changes do not automatically replace an existing published version.
Storage & retention
We retain information as needed to operate your account, provide the service, resolve disputes, and meet legal obligations. Retention depends on the type of information and purpose. Browser storage may retain playground drafts and preferences on your device until you clear it. Export anything you want to keep before deleting local data or requesting account deletion.
Your choices & rights
Depending on applicable law, you may request access, correction, deletion, restriction, or portability of your personal information, object to certain processing, or withdraw consent where processing relies on it. Use the contact page to make a request. We may need to verify your identity. You may also raise a complaint with your local data protection authority, including Nigeria’s Data Protection Commission where applicable.
Security & updates
We use access controls and service-provider protections to help protect information, but no online service can guarantee absolute security. Do not send secrets through AI prompts or support messages. This notice may change as Vale changes; check the date below and contact us with questions.