Clear expectations, from the start.
How Vale purchases, subscription cancellation, payment issues, and refund requests work.
Before you purchase
Explore the public playground and templates to check whether Vale fits your workflow. Review current pricing, site limits, available templates, and AI allowances before checkout. Starter is a one-time purchase; Plus and Pro use recurring monthly billing.
Canceling a subscription
Use Billing to cancel a recurring plan. Cancellation stops future renewal; it does not itself refund a completed payment. Your paid tier continues until its current paid period ends. Previously purchased Starter benefits remain.
Payment problems
If you were charged twice, charged unexpectedly, or paid without receiving access, contact us with your account email, payment reference, date, and a description of the issue. Do not send full card details. Payment verification may be needed before account access or a payment correction can be completed.
Requesting a refund
Contact us to request a review of a purchase. Eligibility depends on the circumstances and applicable consumer law; this page does not promise automatic refunds or a fixed processing time. Approved refunds are handled through the payment provider where possible. Mandatory statutory rights continue to apply.